If your plans change, please contact James Transfers as soon as possible. Early notice gives us the best chance to rearrange the journey or minimise any reasonable costs already committed to the booking.
1. Cancelling or changing a booking
Cancellation and amendment requests should be made using the contact method confirmed with your booking. Please include your name, collection date, collection time and journey details so that we can identify the correct booking. A cancellation is only effective once it has been acknowledged by James Transfers.
2. Cancellation charges
Any cancellation charge will be fair, reasonable and proportionate to the circumstances, including the notice given, the time and route reserved, driver or vehicle costs already committed, and whether the cancelled journey can reasonably be reallocated. Where a specific cancellation charge or non-refundable cost applies, it will be made clear during the booking process or booking confirmation.
If a journey has not yet been paid for, we may ask for payment of a reasonable cancellation charge where one applies. If an amount has been paid in advance, any refund will be assessed against the same principles and any agreed booking terms.
3. Changes to a journey
We will try to accommodate reasonable changes to collection times, addresses, destinations, passenger numbers or return arrangements. Changes may affect availability, vehicle suitability, journey time or price. We will explain any revised terms before confirming a material change.
4. Missed collections and no-shows
Passengers should be ready at the agreed collection point and time. If you cannot travel, please contact us as quickly as possible. If a passenger does not attend the agreed collection point and we cannot reasonably establish contact, the booking may be treated as a no-show and a reasonable charge may apply.
5. Delays and circumstances outside either party’s control
Where a journey is affected by severe weather, major disruption, road closures, airport restrictions, emergencies or other circumstances outside reasonable control, we will communicate with you where practical and consider appropriate alternatives. Outcomes will depend on the circumstances, availability and any costs already incurred.
6. Consumer rights
Transport services arranged for a specific date or period can be treated differently under consumer cancellation rules. This policy does not remove or restrict any statutory rights you may have. Any cancellation term or charge must be fair and enforceable under applicable consumer law.
7. Contact us
For a cancellation, amendment or question about this policy, please use the Contact page as soon as possible.